Testimonials
Home Testimonials
From walking in the door to visit my dad, I was made to feel welcome. The care shown to my dad is second to none and nothing is too much trouble. Rooms are homely and very clean. The staff are very friendly and treat my dad with dignity. They take time to speak with him and he enjoys having a laugh with them.
Tracey D – family member of Queens Meadow resident
My 49-year-old son had a stroke and after 3 months in hospital went to Eston Lodge Care Home for respite, from the moment we got there we were welcomed by the friendly staff. He has been and still is in Eston Lodge after 2 weeks where he has come on amazing all thanks to the wonderful staff that have cared for him in that time. The staff are caring, helpful, friendly and supportive and cannot do enough (not only for my son) but the family as well and I will be forever grateful for what they do. It’s home from home.
Gail M – mother of Eston Lodge resident
My mam, who has advanced dementia, has been a resident at The Oaks for two and a half years, having transferred from another facility. From the minute she arrived, I knew it was the right place for her. The staff were very welcoming and were experienced in dealing with the types of problems my mam demonstrated. There has been a change of manager since my mam arrived and I have to say she has been amazing. My mam is well looked after and treated with respect and dignity in a very caring environment. I would just like to congratulate all staff on such a fantastic job they are all doing.
Lesley – The Oaks family member
We wanted to say thank you for all the love and care you gave to my mum Jean over the two years she was living at Mandale House. You always treated her with great respect and dignity. She loved you all in return and said that this was her home.
Sean – Ingleby Care Home family member
We wanted to say thank you for all the love and care you gave to my mum Jean over the two years she was living at Mandale House. You always treated her with great respect and dignity. She loved you all in return and said that this was her home.
Family members David and Carol
“The word ‘thank-you’ doesn’t seem enough to say after all you have done from day 1, taking care of ‘our world’, at such short notice and over a weekend. We are forever grateful for all you have done for us as a family….it was really appreciated when you took over dad’s care we could no longer provide at home.”
The family of the late H. Johnson who lived at Bannatyne Lodge Care Home
Thanks so much for everything you have done to help dad settle in. You went above and beyond, moving him rooms and moving the furniture around. We as a family wanted to let you know that we really appreciate it and know that he will be fine in your care.
Deangate Care Home relatives Cheryl, Alan and all the family
Since my husband went into Briarwood in January, I have found nothing but caring and kindness both not only to him but to myself when I visit most days. The staff, from management, carers, cook, etc do all they can to make you feel welcome and they do everything possible to give the best care to my husband. I am at home but I have no worries about my husband’s care whilst he is in the home.
LR-wife of resident at Briarwood Care Home
We would like to thank you all for looking after our dad, Fred. He was very happy in your care.
I know that you will miss him as much as we will. So in honour of Fred, it is a thumbs up from us all.
From the Church family to everyone at Mandale House.
Thank you for what you and the team do for our Mum, she is comfortable, calm and cared for which is all we can ask of everyone and together we will continue to give her the best care we can.
Liz and Sue – The Beeches Care Home, Stockton-on-Tees
As a family, we just wanted to say thank you for all your hard work, care and patience in caring for our dad (Bryan) and all those with extra needs in your care.
Bryan’s Family – Deangate Dementia and Residential Care Home – February 2022
You have an excellent team at Bannatyne Lodge and I can’t thank you enough for everything.
Thank you, for helping me back to normal again.
My Dear Mom has been a resident at Broadacres since Dec 2019. From the moment you walk through the door you sense a genuine home from home atmosphere. The staff/carers are amazing, approachable & treat my Mom as they would their own. When we visit her she is always happy & smiling and I wouldn’t wish her to be anywhere else!
Excellent communication between home and family. I know my father-in-law loves his time in the home and it’s given him a new lease of life. He is eating better than before and enjoys all the activities including bingo and has made many new friends.
Thank you to all the staff at The Laurels. It was so difficult making the decision to move Lindsey from her home and I was very apprehensive… Very soon all my fears disappeared when I could see how well you were looking after her. She settled in more quickly than I could have dreamed and clearly she was treated with respect and genuine affection. I can’t praise you all highly enough… I came to think of you as family!