A TYNESIDE care home has been rated “Good” by the Care Quality Commission (CQC) – after residents and relatives told the watchdog “staff were lovely, caring and friendly”.
Waverley Lodge Care Home in Newcastle, achieved a “Good” rating in all five categories of safe, effective, caring, responsive and well-led.
Home manager Julie Booth has said they will now strive for the top rating of “Outstanding”.
She said: “Everyone at Waverley Lodge Care Home is delighted to get “Good” across the board following our recent CQC inspection.
“We work incredibly hard to provide the highest quality of care for our residents and we are hoping that will be recognised in future with an “Outstanding” rating.”
The report was published in July, following an unannounced June inspection.
Among the CQC’s findings, the report stated: “Staff received regular training, supervisions and annual appraisals to support them in their roles. They also received specialised training, specific to people’s needs.
“People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice.
“People and relatives spoke highly of staff and felt the service was caring. Staff treated people with dignity and respect when supporting them with daily tasks.
“There was a range of activities available for people to enjoy in the home. People were also supported, where necessary, to access activities in the local community including going for walks and shopping.”