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 Outstanding care at Teesside care home, says CQC

Outstanding care at Teesside care home, says CQC

By 13th August, 2018 Press Releases No Comments

A TEESSIDE care home has been rated “Outstanding” for the care it provides by the Care Quality Commission (CQC).

Ingleby Care Home received the highest rating from the industry watchdog under the “Is the service caring” category of their inspection report.

The home also achieved the second highest rating of “Good” in all four other areas of the report – giving it an overall rating of “Good”.

Inspectors made an unannounced visit to the home in June to check requirements and regulations were being met and to look at the overall quality of service.

Their report stated: “Every person we spoke with was very positive about staff at the service and said they received kind and caring support.

“Relatives also praised the quality of the care people received. Staff were particularly sensitive to times when people needed caring and compassionate support.

“Staff were patient, caring and kind when supporting people living with dementia.

“We saw numerous examples of kind and caring support being delivered throughout the inspection.”

The home will host a celebration event to mark the achievement at 2pm on Thursday, 23rd August, when staff, residents, relatives and members of the local community are invited to attend.

Carol Singleton, home manager at Ingleby Care Home, on Lamb Lane, Ingleby Barwick, said everyone at the home is delighted with the CQC report.

She said: “We were absolutely thrilled to learn we received an Outstanding rating for the care we provide to our residents.

“We’re throwing a celebration to say thank you to all the staff for their hard work – with residents and their relatives joining us to mark the occasion. We’d like to see as many people as possible join us for the afternoon.

“We aim to build on this success, continue providing the highest levels of care for those who reside with us and, hopefully, achieve an Outstanding overall rating at our next inspection.”

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