STAFF at an Ellesmere Port care home have received high praise from industry watchdog the Care Quality Commission (CQC).
In an inspection report compiled following an unannounced visit to Aaron Court Care Home, on Princes Road, inspectors described staff as “kind” and “compassionate”.
The report said: “People experienced genuine and dignified support at all times with their independence encouraged.
“Relatives were happy with the support their relations received telling us that “staff are kind”, [name] is safe living here”, “I can walk away knowing [name] is being looked after and is receiving a well led service”.
“Relatives told us that, “staff know my relation and what they need” and “they are very good”.
“Relatives spoke positively about staff approach and considered them to be “caring”, “respectful” and “knowledgeable” about their family members’ needs.
“Staff were seen to be kind and compassionate when providing support.”
Following their visit, inspectors gave the home an overall rating of “Good”, with the same rating across all five key areas of the inspection report.
These include: “is the service safe?”, “is the service effective?”, “is the service caring?”, “is the service responsive?”, “is the service well-led?”.
Alongside praising staff, the report also mentioned the home’s communal spaces, including a dementia café named “Mansells” and pub named “The Forget Me Knot”.
The inspector wrote: “A “dementia- café” had been opened for people to access; decorated in a way which assisted people who were living with dementia.
“A “public house” had also been created within the building named after a former local landmark for activities to be held and for people to be prompted to reminisce.
“The service had sought to involve the local community in developments in the service. This had been done through social media. A recent example of this had been the creation of a reminiscence pub within the building. The service had requested the local community for a suitable name and there had been a positive response to this.”
Lindsey Quegan, home manager at Aaron Court Care Home, said: “We are absolutely delighted to receive an overall “Good” rating in our recent CQC inspection report.
“The whole team here at Aaron Court work incredibly hard to provide a safe and caring environment for those who reside with us and we’re delighted this has been recognised by the inspector.
“I am so very proud of all of the services that have shown ongoing commitment to the development of our lovely home and passion to strive for best practice. We are excited about the future for Aaron Court and feel blessed to care for such treasured people both past and present.”