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 Inspectors praise Salford care home’s staff with “Good” rating

Inspectors praise Salford care home’s staff with “Good” rating

By 19th March, 2020 Press Releases Comments Off

STAFF at a Salford care home have received high praise from industry regulator the Care Quality Commission (CQC).

Alderwood Care Home, on Simpson Road, Worsley, was subject of an unannounced visit by CQC inspectors, who spoke to more than a dozen residents, relatives and staff during their observations.

Inspectors gave the home an overall “Good”, with the same rating across all five areas of their report: safety, effectiveness, care, responsiveness and leadership.

They wrote: “People told us they felt safe living in the home and said staff looked after them well.

“Comments included: “I feel safe, I can’t speak too highly about this place. “And “I feel safe, staff look after you well.”

“People praised the kindness and caring attitude of the staff. One person said, “[staff] treat me with kindness and look after me.”

The report also noted: “People received personalised care which reflected their needs and preferences. Care records were very person centred and respectfully written.

“People were happy with the variety and quality of food available. Comments included “The food is lovely, absolutely fabulous” and “The food was excellent and tasty.””

A staff member told inspectors: “They [the residents] are like my family, I treat them how I would like to be treated.”

The home’s registered manager, Emma Willoughby, was singled out for praise by inspectors, who wrote: “The registered manager was committed to achieving good outcomes for people through high-quality person-centred care.

“People living in the home praised the approachability of the manager, comments included “The registered manager is approachable and friendly. The atmosphere is fun, and I would move in.” and “The manager is approachable, this is a lovely place, very good.”

“Staff praised the skills of the registered manager and felt confident they were valued and listened to. Comments included “The management are brilliant; I have had a lot of support from them with my job.” And “This home is well managed because the management are approachable and responsive to concerns. They are very clear about the standards expected we have shared values.”

Emma said: “We are delighted to receive an overall rating of “Good” in our latest CQC inspection report.

“The report is a testament to the hard work and dedication of our staff, ensuring our residents have a safe, caring, comfortable and enjoyable place to live.”