At Hill Care, the health and safety of our residents and staff is our top priority. As such, we have made the decision to close our homes to all but essential visitors only until further notice.
We have not taken this decision lightly, and appreciate that you may be disappointed, but we feel that our visitors, including relatives and loved ones, would want us to do everything possible to keep the residents in our care safe and well.
Therefore, we are asking you not to visit unless it is absolutely essential in order to keep your loved ones, and all our other residents, as safe as possible.
As a result, visits from the local community and external entertainment visits will also be cancelled for the foreseeable future. Our staff will do all they can to ensure that life in our services remains as comfortable and sociable as possible. We will still ensure that vital medical visits are made.
If you can replace your visit and achieve its purpose via another method (i.e. through a phone call or video call) then we would advise doing so. However, please bear with our staff who will answer phone calls as promptly as they can.
We would really appreciate your support with these measures, and please be reassured that we are closely following and complying with the Public Health authorities to ensure that we keep our residents and staff safe, and that our staff are supported to continue to deliver great care.
If you need to make an essential visit to one our care homes, it is important that you do so safely and in a way that minimises the risk of infection to our residents and staff. Therefore, before visiting and whilst on site, please comply with the following:
Please be assured that Hill Care is treating this matter with the utmost seriousness. We are constantly reviewing and updating our guidance for our staff, in line with all the Government advice available, in order to protect everyone in our homes.
If you have any concerns about this statement, please discuss it with the Home Manager in the first instance.