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I visited Queens Meadow 30/08/18 and completed three reviews. I was so very impressed when I walked in and saw one of the residents helping to put the laundry away – he then went on to help with the tea trolley and this is all part of his care plan to prevent him from being agitated as he gets like that when he is bored. The staff I spoke to were very thorough and organised too and knew their residents very well indeed.

It was nice to see non pharmacological interventions being utilized without guidance from us. It’s the same care home where I saw the activities coordinator with a group of residents using the Virtual Reality stuff and the residents were loving it!

Julia Taylor - CPN ICLS team