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 Inspectors praise staff at “Good” Teesside care home

Inspectors praise staff at “Good” Teesside care home

By 8th August, 2019 Press Releases Comments Off

STAFF at a Teesside care home have received high praise from industry watchdog the Care Quality Commission (CQC).

“Caring”, “respectful” and “empathic” were just some of the words used to describe staff at Mandale House Care Home, on Acklam Road, Thornaby.

Inspectors made an unannounced visit to the home and spoke with residents and their relatives about the service. One described staff as “worth their weight in gold.”

Another said: “Excellent. They understand the mannerisms of the different clients, so they approach them differently.”

Following their visit, inspectors gave the home an overall rating of “Good”, with the same rating across all five key areas of the inspection report.

These include: “is the service safe?”, “is the service effective?”, “is the service caring?”, “is the service responsive?”, “is the service well-led?”.

Alongside praising staff, the report also noted: “People’s needs were thoroughly assessed prior to admission. These were regularly reviewed and care plans reflected people’s current needs and preferences.

“People were supported to maintain a healthy balanced diet.

“We saw bedrooms were homely and contained personalised items such as pictures, photographs and soft furnishings.

“Activities included visiting singers, arts and crafts and exercise classes. The service had recently introduced a “hen power” scheme of keeping chickens for people to engage with if they chose to do so.

“We saw that people were supported to maintain their individual hobbies. For example, one person enjoyed cross stitch. An exhibition of the person’s work was made within the home. The exhibition was opened by the town’s mayor and publicised in a local magazine.”

Louise Clements, home manager at Mandale House Care Home, said: “We are absolutely delighted with our recent CQC inspection report.

“Our staff work incredibly hard to provide a safe and caring environment for those who reside with us and we’re pleased this has been recognised with a “Good” rating across the board.”