Care home staff praised in latest report from regulator

STAFF at a Huddersfield care home received high praise following an unannounced inspection by industry regulatory the Care Quality Commission (CQC).

Inspectors spoke to residents, relatives, friends, staff and a visiting healthcare professional at Aden View Care Home, on Perseverance Street, Primrose Hill, during their inspection.

Comments included “They [staff] are all very kind and are here for you all the time” and “The best thing is the camaraderie with residents and staff. We all get on well together.”

A staff member from the home told inspections: “I try to be here as much as possible for the residents. I come here to help people and make a difference to the quality of people’s lives.”

The feedback helped the home to achieve an overall “Good” rating from the CQC, with the same rating across all five key areas of the report, which include safety, effectiveness, care, responsiveness and leadership.

The inspection report said: “People and their relatives were positive about the service and the care provided. A person told us, “It’s nice here. There’s nothing I’d change.” A relative said, “I am happy with everything.”

“People told us the meals were good. Comments included, “The food is good”, “The food is superb; curry and mince are nice” and “The food is beautiful.”

“A visiting healthcare professional told us, “Staff take on board advice” and “The home is good.”

“People were involved in a range of activities in the home such as games, sing-a-longs and activities provided by outside organisations, for example, Zoo lab. The manager told us they were liaising with a local football club to provide some people who were no longer able to attend football matches, with sporting related activities.

“Children from a local nursery and children from an after-school club had recently started to visit the home and spent time playing games, arts and crafts and singing with people. The manager told us initial feedback from people had been extremely positive.”

The home’s recently established scheme to involve residents in job interviews for new staff members, which hit national headlines in October, was also highlighted by inspections.

They wrote: “The manager had established a ‘recruit with a resident’ scheme which empowered residents to have a voice in the service by giving an opportunity to be involved with the staff recruitment and induction process.”

Kim Mckay, home manager at Aden View Care Home, said: “We are delighted to receive a “Good” rating following our latest CQC inspection.

“Staff received much deserved praise in the report, as they work so hard to provide a safe and caring environment for our residents.”