HOME AIMS
We believe that all individuals should have the same rights and opportunities and it is our aim to provide a service that meets the unique needs and circumstances of the people who use our service.
Each person receiving our service has the right to expect:-
Autonomy - promotion of individual autonomy, self-determination and choice, and control over decision-making
Achievement - regulation of individual ability and potential for personal development, and of the social and environmental barriers to achieving potential.
Citizenship - maintenance of entitlements associated with citizenship under UK law, including protection from discrimination, harassment, exploitation or abuse, neglect, degrading or inhuman treatment
Individuality - respect for individuality, privacy and dignity, and maintenance of self-esteem in all situations
Diversity - respect for age, ethnic and cultural diversity and promotion of equal opportunity
Well-Being - promotion of physical, emotional and spiritual well-being
Inclusion - promotion of social and economic inclusion and participate in community life
OUR OBJECTIVES
Hill Care Ltd operate a non discriminatory policy and will provide services to any person wishing to use our service irrespective of gender, sexual orientation, age, cultural background, disability or religion providing, following assessment we feel we can meet their needs. Each person using our service has the right to:
1. Dignity and personal respect, including being valued as an individual
2. Individuality within the scope of the service provided, including preferences for timing, food, etc
3. Involvement in the planning of their own services
4. Have all their needs, physical and emotional, accepted and respected
5. Privacy for their own affairs
CHARTER FOR THE PEOPLE WHO USE OUR SERVICE
Hill Care are committed to providing a quality service and quality care to all the people who use our service. We therefore guarantee that:
we believe that all individuals should have the same rights and opportunities and it is our aim to provide a service that meets the unique needs and circumstances of our residents.
we will provide a friendly, homely atmosphere in which the people who use our service truly feel ‘at home’
we will provide the security of knowing their needs will be provided for.
we will promote independence by allowing personal choice in everyday decisions and encouraging self help.
we will preserve the dignity of individuals at all times by respecting their views, wishes and privacy.
we will provide mental stimulation by having a choice of recreations and activities.
we will provide a link between the people who use our service and the local community.
we will allow staff to spend time with each person who uses our service, discussing any problems they might have, and their feelings and wishes about the home and any improvements which could be made.
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