Privacy – we ensure all our residents have the right to be undisturbed whenever they wish, and where possible to manage their own affairs.
Dignity – we treat each resident as a valued individual to maintain their dignity and effectively fulfil their wishes.
Choice – we ensure every individual gets the right help and support which enables them to make choices and express preferences.
Independence – we assist residents to take measured risks, to make their own decisions and ultimately act for themselves where capacity allows.
Collaboration – we work together with people who support common values and vision to achieve shared goals.
Respect – we ensure a comfortable, inclusive and interesting environment, treating people as we would like to be treated ourselves.
Security – we create an environment in our homes whereby all our residents feel safe and secure
Community – family, loved ones and friends are welcome to participate in all our community activities and events. We encourage relatives and friends to spend time with residents at any time of day or night, so you never have to plan around “visiting hours.” We also recognise the importance of communicating openly and regularly with family members, including regular relative meetings to ensure we are providing the very best service to our residents.
Our values stem from our belief in promoting life skills and independence for the people who come to reside with us. We provide the highest possible standard of care and support in order to maintain a good quality of life for our residents.
Our team promote and provide a person centred care which begins with a comprehensive assessment of needs, from which we then develop a tailored plan of care that best suits the individual.
The one thing that is clear in everything that we do is that we are passionate about the care we provide and the people we care for. It’s the cornerstone of our values as well as our reputation. Our highly trained team are well equipped to deal with every aspect of care that could arise and they are always on hand to ensure the comfort and security of our residents. It is this approach and these values that set Hill Care apart as one of the industry’s leading care providers.